Our Policies

Policies - Live on Arrival Guarantee

All sales are final and we do not accept returns. Due to the nature of live animals, we cannot guarantee the outcome of shipping or circumstances beyond our control once a bird leaves our care. 

Our goal is for every customer to be happy with their experience and to receive a healthy, well-cared-for bird. If there is any health concern, shipping-related issue, injury, illness, or other problem with your bird within 24 hours of unboxing, you must contact us immediately by email with details and photographs or videos of the concern so that we can review the situation and determine how best to assist you.

After the initial 24-hour period has passed, responsibility for the bird's care, health, environment, diet, and overall well-being transfers fully to the owner. Because we cannot monitor or control the conditions in which a bird is kept after delivery, we cannot offer refunds, replacements, or guarantees beyond this period.

By purchasing from World of Canary, you acknowledge and agree to these terms.

Shipping Schedule

World of Canary ships all birds exclusively through USPS Priority Mail Express. To reduce the likelihood of delays and to help ensure the safest possible journey, birds are shipped only on Mondays, Tuesdays, and Wednesdays. We do not ship later in the week, as weekend delays may increase the amount of time a bird spends in transit. We are based on the East Coast and ship to the US.

Shipping dates are scheduled based on weather conditions, destination, bird health, and carrier availability. We reserve the right to postpone a shipment if conditions are not suitable for safe travel. We will be in communication with the customer if any changes occur.

A flat shipping fee of $75 is charged per bird. This fee reflects the USPS Priority Mail Express shipping cost only. All handling, care, packing materials, travel preparation, and administrative costs are already included in the purchase price of the bird and are not billed separately.

While every effort is made to prepare birds for safe travel, shipping live animals always carries some degree of risk. Upon unboxing your bird, you have 24 hours to inspect its condition. If there is any health concern, shipping-related issue, injury, illness, or other problem, you must contact us by email within 24 hours of unboxing and provide photographs or videos of the concern so that we may review the situation and determine how best to assist you.

After the initial 24-hour period has passed, responsibility for the bird's care, health, environment, diet, and overall well-being transfers fully to the owner. Because we cannot monitor or control the conditions in which a bird is kept after delivery, we cannot offer refunds, replacements, or guarantees beyond this period.

Privacy Notice

We respect your privacy. World of Canary does not sell, rent, trade, or share your personal information with third parties for marketing purposes. Any information collected during the purchase process is used solely to process your order, communicate with you regarding your purchase, comply with legal obligations, and provide customer support. We only collect information that is reasonably necessary to operate our business and serve our customers.